Before ordering a casino from SoftSwiss (as well as any other contractor), decide on a budget. Until last year, SoftSwiss was developing the platform for €22,000. Earlier this year, the cost of SoftSwiss specialists’ work was increased, so you should not trust those who offer similar work at a lower cost.
SoftSwiss still offers related services for an additional fee.
To sum it up: SoftSwiss’ services look as attractive as possible for operators who are just learning to build a successful business and are not yet too confident in this area. SoftSwiss specialists not only create the platform, but also provide a wide range of additional services – develop the project, introduce the content, provide e-mail distribution, represent the casino in popular gambling forums. All additional services are offered at an extra cost, payable in advance. Customer may refuse any of the services at any time.
Usually it takes one and a half to two months to create a casino. A contract is signed between the customer and the contractor, which can be amended before signing.
Today, SoftSwiss-based casinos account for about 1/3 of all gambling portals. Both positive and negative reviews about this company can be found on the Internet. After a shallow analysis of the information found, it is easy to conclude that the vast majority of positive reviews are made to order, and the information reflected in them has nothing to do with the real state of affairs.
On the other hand, numerous complaints pointing to the low level of technical expertise and negligence of the company’s staff are grounded in reality.
Among the most common complaints against SoftSwiss are:
After reading the negative reviews of SoftSwiss, we concluded that the main root of the problems here is the activities of the CEO Ivan Montik, who is still in his position and continues to deceive new customers.
According to the owners of Satoshigames.io, SoftSwiss terminated the casino service on the grounds that the customer violated the agreement and used the software to provide the service in countries and regions where it lacked permission.
By the way: there was not a hint of this clause in the agreement. SoftSwiss claims that it treats all of its projects exactly the same. But then how is it that Satoshigames.io gaming platform was not secured against registration in banned regions, while other projects, such as betchain.com casino, had their registration restriction enabled automatically?
It was the negligence of SoftSwiss’ managers that caused the customer not to receive the full range of services that were available to other projects, including betchain.com and playamo.com.
From this we can conclude that the fault for the disruption of regional operations by the Satoshigames.io project lies with the managers and technical staff of the company itself. It is also worth remembering that until the moment of termination of the project’s service, the company served banned regions without notifying the owner of the project about the prohibition of activities on the territory of Spain, USA.
Below are transactions that allow us to see that SoftSwiss was servicing bitcoin casinos in the territory of banned regions – Spain (1 fig.), USA (2 fig.).
At the same time, the company sometimes warns potential clients about the prohibition of user access in specific regions. And when signing a contract, the company promises that all attempts at prohibited access will be blocked automatically, and if the functionality fails to work properly, the support service will resolve all issues. In the case of the Satoshigames project, as we can see, nothing of the sort happened.
But that is not all. Talking to the representative of the entertainment portal, it became clear – managers SoftSwiss did not perform half of the tasks they undertook at the conclusion of the contract. For example, the contractor was supposed to control and suppress fraudulent actions on the part of players, to represent the project on thematic forums – AskGamblers, Casinomeister and others. None of the above-mentioned tasks was solved.
We recommend paying special attention to the newsletter template for new English-speaking clients:
As you can see, the template is not even fully translated into Russian.
After all this, Ivan Montik’s assurances that the company serves all clients equally do not look in the best light. After all, if every client is served at the same level as with the Satoshigames project, it is better to spare your efforts, your time and your money by searching for a more responsible, qualified performer.
Today, it is not difficult to find professionals who will provide a full range of products and services for opening a bitcoin casino. If you want to be sure that you have chosen true professionals in their field, take your time – study the information about the company’s working time in the gambling business, read customer reviews, evaluate the range of related services, look through the projects that the company has already released. By choosing a developer with an impeccable reputation, you are taking a step towards the development and prosperity of your platform.
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